The Truth About the Hotel Star Rating System: What Guests Don’t See

Hotel star rating is something that travellers make use of most of the time when booking accommodations. The guest assumes a 5-star hotel to be extravagant, but a 3-star could be less flamboyant but functional. But the truth is — the star rating system does not necessarily reflect the actual experience of the guest. With...

September 14, 2025

Read by 108

Why Hotel Ratings Don’t Tell the Full Story – And What to Do About It

When booking a hotel, many guests rely heavily on hotel ratings – whether it’s the official star classification or user-generated review scores on Google, Booking.com, or TripAdvisor. But despite their influence, these ratings often don’t tell the whole truth about what guests actually experience during their stay. At SecretPilot, we work with hotels to uncover...

September 14, 2025

Read by 104

How Secret Pilot Defines Review Stars for Hotels

In hospitality, review stars are more than just a rating; they represent the guest experience, the quality of service, and the reputation of a hotel. At Secret Pilot, we have a simple, professional approach to calculating review stars for hotels. Employing our mystery shopping operations and business audits, we provide hotel owners and managers with...

September 14, 2025

Read by 149