What is a Secret Pilot?
Secret Pilot is a professional customer experience audit platform that uses certified audit professionals and mystery shoppers to evaluate how your customers truly perceive your service. We don’t just collect feedback — we uncover what really shapes your brand reputation and client loyalty.
How does Secret Pilot differ from traditional mystery shopping?
Traditional mystery shopping stops at surface-level impressions. We go deeper — combining field observations, performance data, and expert analysis to reveal service blind spots, profit leaks, and compliance risks that often go unnoticed.
Who conducts the audits?
Our audits are performed by rigorously trained and certified mystery shoppers, carefully handpicked for your industry. Each evaluator follows a strict code of ethics and signs confidentiality agreements to ensure objectivity and data protection.
Can I choose the package type that I need?
Absolutely. We offer tiered audit packages — from Essential audits to Strategic multi-phase audits — designed to match your business size, goals, and budget. We also create fully custom solutions based on your needs.
Will I get a report following the audit?
Yes. Every package includes a comprehensive report with structured insights, risk flags, and practical recommendations. Our Premium and Strategic tiers include visual summaries, benchmarks, and trend analysis — depending on the package.
Which industries do you service?
We work across a wide range of sectors, including hospitality, food & beverage, retail, finance, real estate, wellness, beauty, education, and customer care. If your business interacts with customers — we can audit it.
Is customer identity or information compromised during audits?
No. All our audits are non-intrusive, anonymous, and conducted under strict privacy protocols. We never collect personal or operational data without explicit permission.
Do you operate internationally?
Yes. We offer global mystery shopping and audit services across borders. Our multilingual evaluators and cultural adaptability allow us to deliver accurate, locally-relevant assessments anywhere in the world.
Can I be a Secret Pilot?
Yes! We’re always on the lookout for observant, detail-oriented individuals to join our evaluator network. Visit the [Become a Secret Pilot] page to apply — and get paid to observe what others overlook.
How do I get started?
Just book your free consultation or contact us. We'll guide you through choosing the right audit package, explain the process step-by-step, and handle all logistics so you can stay focused on what matters most — your business.
Just drop us a message — we’re here to support your journey toward better service, stronger brand reputation, and measurable results.
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