1
Introductory Consultation
We begin with a focused discussion to familiarize ourselves with your business goals, current challenges, and quality expectations. This helps us decide on a tailored audit plan.
How It Works
2
Audit Scope Design
We collaboratively design the areas of audit—customer interactions, team roles, moments of service - and create an appropriate checklist based on quality assurance standards and your company values.
3
Mystery Visit / Observational Audit
Our evaluators undertake undercover on-site or virtual assessments, masquerading as regular customers. We capture open and insidious aspects of the service delivery.
4
Data Analysis & Benchmarking
Findings are segregated and cross-matched with internal procedures, industry best practices, as well as quality service standards. We determine gaps and conformity deviations.
5
Detailed Report with Key Findings
You receive a neatly organized, visual report of strengths, weak areas, and risky touchpoints. Every insight is backed with unique evidence and real-world context.
6
Action Plan & Continuous Improvement Option
Along with the report, we provide actionable performance improvement tips. To create lasting effect, we offer regular audits and quality over time monitoring of progress.